Terms of service
Last updated: October 14, 2026
1. OVERVIEW
Welcome to ADVENTSIS.
These Terms of Service govern your access to and use of the ADVENTSIS online store, including our website, products, services, and related content.
Throughout these Terms, "ADVENTSIS", "we", "us", and "our" refer to the business operating under the ADVENTSIS trade name. "You" and "your" refer to any visitor, customer, or user of our website.
By accessing our website or placing an order, you agree to these Terms of Service and the policies referenced in this document. If you do not agree with these Terms, please do not use our website.
Our website uses services provided by Tucows in connection with the operation of our online presence. The specific technical services provided by Tucows may depend on the services contracted.
2. BUSINESS INFORMATION
Trade name: ADVENTSIS
Legal form: Société à responsabilité limitée (SARL)
Registered office: 512 Petit Chemin d'Aix, 13320 Bouc-Bel-Air, France
SIREN: 508 989 043
SIRET: 508 989 043 00031
VAT number: FR28508989043
Date of incorporation: November 18, 2008
Share capital: €221,000
Customer service email: contact@adventsis.com
Alternative email: contact.adventsis@gmail.com
Social media: @Adventsisoff on Instagram, TikTok, YouTube, Pinterest, X, and Facebook.
3. ELIGIBILITY
By using our website, you confirm that you have the legal capacity to enter into a binding contract under the laws applicable to you.
If you are under the age of legal majority in your country, you may use our website only with the involvement or authorization of a parent or legal guardian where required by law.
You agree to provide accurate and complete information when placing an order or contacting our customer service team.
4. LAWFUL USE OF OUR WEBSITE
You agree not to use our website for unlawful purposes or in violation of applicable laws and regulations.
You must not:
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Engage in fraudulent activity or place orders using false information.
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Attempt to gain unauthorized access to our website or systems.
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Introduce malicious software or harmful code.
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Interfere with the security or proper functioning of our website.
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Copy or exploit our content in violation of applicable intellectual property laws.
We may take reasonable and proportionate action in response to fraudulent activity, security threats, or unlawful use, subject to applicable law.
5. PRODUCTS AND DESCRIPTIONS
ADVENTSIS specializes in Advent calendars and related products, including selected snacks, beverages, beauty products, gifts, and other items.
We make reasonable efforts to ensure that product descriptions, photographs, prices, and specifications are accurate and up to date.
However, product packaging, colors, and presentation may vary slightly from the images displayed on our website.
The contents of each Advent calendar are specified in the relevant product description. Customers should review the description carefully before placing an order.
Product availability may change without notice. We reserve the right to discontinue products or limit quantities, subject to applicable law and any contractual obligations already entered into.
We will not substitute a materially different product without your consent where required by law.
6. PRICES AND PAYMENT
Prices are displayed in the currency indicated on our website or at checkout.
Applicable taxes and delivery costs will be disclosed in accordance with the laws governing your purchase.
Prices may change at any time, but changes will not affect orders already accepted, except where an adjustment is legally justified.
Payment must be completed using one of the payment methods offered at checkout.
By submitting an order, you authorize the relevant payment provider to process the transaction for the amount displayed.
Orders may be subject to payment verification and fraud prevention checks. If payment cannot be authorized or verified, we may be unable to process the order.
7. ORDERS AND ACCEPTANCE
When you place an order, you submit an offer to purchase the selected products under the conditions displayed during checkout.
An order confirmation email acknowledges receipt of your order. The contractual status of the order will be determined by the information provided during checkout and applicable law.
If we cannot fulfil an order, we will inform you and refund any payment received for products that cannot be supplied, as required by law.
Please verify your order details and delivery address before completing your purchase.
If you identify an error after placing an order, contact us promptly. Changes or cancellations may not be possible once processing or shipping has begun.
Nothing in this section limits your statutory consumer rights.
8. SHIPPING AND DELIVERY
We deliver to the destinations available during checkout.
Available shipping methods, delivery charges, and estimated delivery times will be displayed during the ordering process or in our Shipping Policy.
Delivery estimates are provided in good faith. Delays may occur due to carrier operations, customs procedures, or other circumstances beyond our reasonable control.
We remain responsible for our obligations as a seller under applicable law, including statutory delivery deadlines and remedies for non-delivery.
If your order has not arrived within the applicable delivery period, please contact our customer service team.
For international orders, customs duties, import taxes, and other charges may apply depending on the destination and the terms disclosed at checkout.
9. RETURNS AND REFUNDS
Returns, refunds, and exchanges are governed by our Return and Refund Policy.
Where applicable, consumers in the European Union generally have a statutory right to withdraw from qualifying distance purchases within 14 calendar days, subject to applicable legal exceptions.
Certain products may be excluded from this right where the law permits, including some rapidly perishable goods and certain sealed products that are unsuitable for return for health protection or hygiene reasons once unsealed.
These exceptions will not be applied more broadly than permitted by law.
Your statutory rights relating to defective, damaged, or non-conforming products remain unaffected.
10. FOOD, BEVERAGES, AND OTHER CONSUMER PRODUCTS
Some Advent calendars sold by ADVENTSIS may contain food, beverages, cosmetics, or other products manufactured or supplied by third parties.
Customers should review relevant ingredient lists, allergen information, storage instructions, expiry or best-before dates, and other product-specific information where provided.
If you have an allergy, intolerance, or other product-related concern, carefully review the available information before purchasing or consuming the product. Please contact us if you require clarification.
Product packaging and specifications may change. We will communicate product information in accordance with applicable legal requirements.
Do not consume or use products that appear damaged, tampered with, improperly stored, or otherwise unsafe.
11. INTELLECTUAL PROPERTY
All original content on our website, including text, graphics, logos, photographs, videos, designs, and page layouts, is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, or commercially exploit our original content without prior authorization, unless permitted by law.
Third-party trademarks, brand names, logos, and product images remain the property of their respective owners. Their use on our website is intended to identify and describe the products offered for sale and does not imply ownership or endorsement.
12. THIRD-PARTY SERVICES
Our website may contain links to third-party websites or use services operated by external providers, including payment processors, delivery companies, and technical service providers.
Tucows may provide certain services associated with our online presence. The exact nature of those services depends on our contractual arrangements.
Third-party services may be subject to separate terms and privacy policies.
We are not responsible for third-party content or services to the extent that the law permits, but this does not exclude any responsibility that legally remains with us as the seller.
13. CUSTOMER REVIEWS AND SUBMISSIONS
If you submit reviews, comments, photographs, suggestions, or other content, you confirm that you have the necessary rights to submit that content.
You must not submit unlawful, fraudulent, misleading, defamatory, discriminatory, or infringing material.
Where permitted by law, you authorize us to use content you submit for purposes reasonably related to displaying customer reviews, operating our store, and promoting our products.
We may moderate or remove content where there is a lawful and legitimate reason to do so.
You retain ownership of your content, subject to any rights validly granted to us.
14. PERSONAL DATA AND PRIVACY
We process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) where applicable.
Our Privacy Policy explains how personal data is collected, used, stored, and disclosed, as well as the rights available to individuals.
Where consent is required by law, we will request it separately as appropriate.
15. LIMITATION OF LIABILITY
We will fulfil our contractual and legal obligations in accordance with applicable law.
To the extent permitted by law, we are not responsible for losses arising from a customer's misuse of products contrary to the instructions supplied or from circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including mandatory consumer guarantees and applicable rules concerning defective products.
Consumers retain all mandatory statutory rights available under the law applicable to their purchase.
16. SUSPENSION OR RESTRICTION OF ACCESS
We may restrict access to our website where reasonably necessary to protect our systems, prevent fraud, address security threats, or comply with legal obligations.
Any such action will be proportionate to the circumstances and will not affect rights arising from orders already placed or mandatory consumer protections.
17. CHANGES TO THESE TERMS
We may update these Terms of Service to reflect changes to our business, products, services, website, or legal obligations.
The latest version will be published on this page with its revision date.
Changes will apply from the date indicated, subject to applicable law and the contractual rights associated with orders already placed.
We encourage customers to review this page periodically.
18. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms are governed by French law, without prejudice to mandatory consumer protection provisions that may apply in the country where a consumer resides.
If a dispute arises, we encourage you to contact our customer service team first so that we can attempt to resolve the matter amicably.
Where required by applicable law, consumers may have access to a consumer mediation process or other dispute resolution mechanisms.
Nothing in these Terms deprives consumers of their right to bring proceedings before a competent court or limits any mandatory rights they may have under applicable law.
19. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Any invalid provision will be interpreted or replaced, where legally possible, in a manner consistent with its original purpose and applicable law.
20. ENTIRE AGREEMENT
These Terms of Service, together with our applicable policies and the contractual information provided during checkout, govern the use of our website and purchases made through our online store.
Where a provision conflicts with mandatory applicable law, the relevant legal provisions will prevail.
21. CONTACT INFORMATION
For any questions regarding these Terms of Service, please contact us:
ADVENTSIS
Registered office: 512 Petit Chemin d'Aix, 13320 Bouc-Bel-Air, France
SIREN: 508 989 043
SIRET: 508 989 043 00031
VAT number: FR28508989043
Email: contact@adventsis.com
Alternative email: contact.adventsis@gmail.com
Social media: @Adventsisoff on Instagram, TikTok, YouTube, Pinterest, X, and Facebook.