Privacy policy

Last updated: October 14, 2026

1. INTRODUCTION

Welcome to ADVENTSIS.

At ADVENTSIS, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, place an order, contact our customer service team, or interact with us through other channels.

This policy is intended to comply with applicable data protection legislation, including the European Union General Data Protection Regulation (GDPR) and applicable French data protection laws.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by law, we will request it separately.

2. DATA CONTROLLER

The data controller is the business responsible for determining how and why your personal data is processed.

Business information:

  • Trade name: ADVENTSIS

  • Legal form: Société à responsabilité limitée (SARL)

  • Registered office: 512 Petit Chemin d'Aix, 13320 Bouc-Bel-Air, France

  • SIREN: 508 989 043

  • SIRET: 508 989 043 00031

  • VAT number: FR28508989043

Contact information:

Email: contact@adventsis.com

Alternative email: contact.adventsis@gmail.com

For privacy-related requests, please use the subject line "Privacy Request".

3. PERSONAL DATA WE COLLECT

Depending on how you interact with our website, we may collect the following categories of personal data.

3.1. Information You Provide Directly

When you place an order, create an account, subscribe to communications, or contact us, we may collect:

  • Full name.

  • Billing and delivery addresses.

  • Email address.

  • Telephone number, where provided.

  • Order details and purchase history.

  • Information you provide when contacting customer service.

  • Product reviews, feedback, or other content you submit.

  • Marketing preferences and communication choices.

You should not provide personal information belonging to another person unless you are authorized to do so.

3.2. Order and Transaction Information

When you purchase products from ADVENTSIS, we may process information relating to your transaction, including:

  • Products purchased and quantities.

  • Order number and order date.

  • Order value, discounts, and applicable taxes.

  • Payment status and transaction references.

  • Delivery information and shipment tracking details.

  • Returns, refunds, and customer service records.

Payment card details and other sensitive payment information are generally processed by the relevant payment service provider. We do not intentionally store complete payment card details unless expressly stated and legally permitted.

3.3. Technical and Usage Information

When you visit our website, certain technical information may be collected, subject to applicable law and your cookie preferences.

This may include:

  • IP address.

  • Browser type and version.

  • Device type and operating system.

  • Language and regional settings.

  • Pages viewed and interactions with our website.

  • Referring website or marketing campaign.

  • Dates, times, and duration of visits.

  • Cookie identifiers and similar online identifiers.

Some of this information may constitute personal data under applicable law.

3.4. Social Media Information

If you interact with ADVENTSIS through Instagram, TikTok, YouTube, Pinterest, X, or Facebook, we may receive information that you choose to share with us or that the relevant platform makes available through its services.

Your use of these platforms is also governed by their respective privacy policies.

Our social media account name is @Adventsisoff.

4. HOW WE USE YOUR PERSONAL DATA

We process personal data for the following purposes:

4.1. Processing and Delivering Orders

We use relevant information to:

  • Process and confirm purchases.

  • Arrange payment processing.

  • Prepare and dispatch orders.

  • Deliver products to the correct address.

  • Provide order updates and tracking information.

  • Manage cancellations, returns, and refunds.

  • Respond to order-related questions.

4.2. Customer Service

We use your information to respond to enquiries, resolve complaints, investigate delivery problems, and provide assistance with your purchases.

4.3. Website Operation and Security

We may process technical information to maintain website functionality, diagnose technical issues, prevent fraud, protect our systems, and investigate suspicious or unlawful activity.

4.4. Marketing Communications

Where legally permitted, we may use your contact information to send information about products, offers, new releases, and promotions.

Where prior consent is required, we will obtain it before sending marketing communications.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the message or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential messages relating to your orders or other necessary service communications.

4.5. Analytics and Advertising

Subject to applicable legal requirements and your consent where necessary, we may use analytics and advertising technologies to understand website performance, measure marketing campaigns, and improve the relevance of advertisements.

These technologies may involve cookies, pixels, or similar tools operated by third-party providers.

You can manage optional cookies through the cookie settings available on our website, where implemented.

4.6. Legal and Regulatory Obligations

We may process personal data when necessary to comply with applicable laws, tax and accounting obligations, consumer protection requirements, lawful requests from competent authorities, or the establishment and defence of legal claims.

5. LEGAL BASES FOR PROCESSING

Under the GDPR, we process personal data only where a valid legal basis applies.

Depending on the purpose, our legal bases may include:

Performance of a contract: To process orders, arrange delivery, manage payments, and fulfil our contractual obligations.

Legal obligations: To maintain required accounting records, comply with tax rules, and meet other applicable legal requirements.

Legitimate interests: To protect our business against fraud, maintain website security, improve our services, and manage customer relationships, provided that these interests do not override your rights and freedoms.

Consent: To send marketing communications where consent is required or to use optional cookies and similar technologies requiring consent.

Legal claims: To establish, exercise, or defend legal claims where necessary.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

6. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to support its operation and improve your browsing experience.

These technologies may be used for the following purposes:

  • Essential website functionality and security.

  • Remembering preferences.

  • Understanding website traffic and performance.

  • Measuring marketing campaigns.

  • Delivering or measuring advertising, where applicable.

Strictly necessary cookies may be used where permitted by law. Non-essential cookies and similar technologies will be activated only after obtaining consent where required.

You can manage your preferences through the cookie consent interface available on our website, where implemented. You may also configure your browser to restrict or delete cookies, although doing so may affect certain website functions.

For more information, please consult our Cookie Policy or the cookie settings available on the website.

7. HOW WE SHARE PERSONAL DATA

We do not sell your personal data to third parties in exchange for payment.

We may share relevant personal data with the following categories of recipients when necessary and legally permitted.

7.1. Technical and Website Service Providers

We may use third-party providers to support our website, domain, hosting, infrastructure, security, and other technical services.

Tucows may be involved in certain services associated with our online presence, depending on the services contracted. The data it processes, if any, will depend on its actual role and the applicable contractual arrangements.

7.2. Payment Providers

Payment service providers process payment information to authorize, verify, and complete transactions and to help prevent fraud.

Their processing activities are subject to their own contractual terms and applicable privacy requirements.

7.3. Delivery and Logistics Providers

We may share your name, delivery address, telephone number where necessary, and shipment information with carriers and logistics providers to fulfil your order.

7.4. Analytics and Advertising Providers

Where applicable and legally permitted, we may share certain online identifiers, device information, or usage data with analytics and advertising providers to measure performance or deliver advertising.

Consent will be obtained where required by law.

7.5. Professional Advisers and Authorities

We may disclose personal data to accountants, lawyers, insurers, public authorities, courts, or other competent bodies where necessary to comply with legal obligations or protect our legitimate rights.

7.6. Business Transfers

If our business is involved in a merger, restructuring, acquisition, or transfer of assets, personal data may be disclosed as necessary for the transaction, subject to applicable data protection requirements.

Where required, recipients must process personal data in accordance with applicable law and appropriate contractual safeguards.

8. INTERNATIONAL DATA TRANSFERS

ADVENTSIS serves customers internationally, and some service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred to a country that does not benefit from an applicable adequacy decision, we will ensure that the transfer complies with the GDPR and that appropriate safeguards are implemented where required.

These safeguards may include European Commission Standard Contractual Clauses or another legally recognized transfer mechanism.

You may contact us for further information about relevant international transfers and the safeguards applicable to your data.

9. DATA RETENTION

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, subject to applicable legal retention requirements.

Retention periods depend on the type of information and the reason for processing.

Examples include:

  • Order information: Retained for the time necessary to manage purchases, customer service, returns, and applicable contractual obligations.

  • Accounting and tax records: Retained for the periods required by applicable law.

  • Customer service communications: Retained for the time necessary to handle requests and maintain relevant records.

  • Marketing data: Retained until you withdraw consent or object, as applicable, subject to any necessary suppression records.

  • Technical and security logs: Retained for a period proportionate to security, operational, and legal requirements.

  • Cookie data: Retained according to the applicable cookie lifespan and your preferences.

When personal data is no longer necessary, it will be deleted, anonymized, or securely archived where continued retention is legally justified.

10. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances and applicable law, you may have the following rights under the GDPR.

10.1. Right of Access

You may request confirmation of whether we process your personal data and obtain a copy of the relevant information.

10.2. Right to Rectification

You may request correction of inaccurate or incomplete personal data.

10.3. Right to Erasure

You may request deletion of your personal data where the legal conditions for erasure are met.

This right is not absolute. Certain information may need to be retained to comply with legal obligations or establish, exercise, or defend legal claims.

10.4. Right to Restriction

You may request restriction of processing in the circumstances provided for by applicable law.

10.5. Right to Data Portability

Where applicable, you may request a copy of personal data you have provided to us in a structured, commonly used, machine-readable format or request its transmission to another controller where the legal conditions are met.

10.6. Right to Object

You may object to certain processing activities based on legitimate interests.

You have the right to object at any time to the processing of your personal data for direct marketing purposes.

10.7. Right to Withdraw Consent

Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

10.8. Right to Lodge a Complaint

If you believe that your personal data has been processed unlawfully, you may lodge a complaint with the competent data protection supervisory authority.

In France, the competent authority is the Commission Nationale de l'Informatique et des Libertés (CNIL).

Website: https://www.cnil.fr/

11. HOW TO EXERCISE YOUR RIGHTS

To exercise your data protection rights, contact us using the details below.

Email: contact@adventsis.com

Alternative email: contact.adventsis@gmail.com

Subject: Privacy Request

Please describe your request clearly and provide enough information for us to identify the relevant records.

We may request additional information where reasonably necessary to verify your identity and protect your personal data against unauthorized disclosure.

We will respond within the deadlines required by applicable law. Under the GDPR, the standard response period is generally one month, subject to permitted extensions in complex cases or where multiple requests are involved.

Exercising your statutory data protection rights is generally free of charge, except where applicable law permits a reasonable fee or refusal for manifestly unfounded or excessive requests.

12. DATA SECURITY

We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction.

These measures may include access controls, secure communications, restricted access to business systems, and procedures for handling security incidents.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

13. CHILDREN'S PRIVACY

Our website is not specifically directed at children.

We do not knowingly collect personal data from children in circumstances where parental authorization or another legal basis is required and has not been obtained.

If you believe that a child has provided personal data to us unlawfully, please contact us so that we can investigate and take appropriate action.

14. THIRD-PARTY WEBSITES AND SOCIAL MEDIA

Our website may contain links to third-party websites or social media platforms, including Instagram, TikTok, YouTube, Pinterest, X, and Facebook.

When you access these services, your information may be collected and processed by the relevant third party under its own privacy policy.

ADVENTSIS does not control the privacy practices of external websites. We encourage you to review their privacy notices before providing personal information.

15. AUTOMATED DECISION-MAKING

We do not intend to make decisions based solely on automated processing that produce legal effects concerning you or similarly significantly affect you, unless such processing is lawfully permitted and the applicable safeguards are provided.

Payment providers or fraud prevention services may use automated tools as part of their own services. The precise processing depends on the provider and the transaction concerned.

Where applicable, you may exercise the rights available to you under data protection law.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our business, website, service providers, data processing practices, or legal obligations.

The updated version will be published on this page with a revised "Last updated" date.

Where required by law, we will provide additional information or request consent before implementing changes that require it.

We encourage you to review this page periodically.

17. CONTACT US

If you have questions about this Privacy Policy or how your personal data is processed, please contact us.

ADVENTSIS

Registered office: 512 Petit Chemin d'Aix, 13320 Bouc-Bel-Air, France

SIREN: 508 989 043

SIRET: 508 989 043 00031

VAT number: FR28508989043

Email: contact@adventsis.com

Alternative email: contact.adventsis@gmail.com

Social media: @Adventsisoff on Instagram, TikTok, YouTube, Pinterest, X, and Facebook.