Shipping policy

Last updated: October 14, 2026

1. OVERVIEW

At ADVENTSIS, we aim to process and deliver your Advent calendars and other products as efficiently as possible.

This Shipping Policy explains our order processing times, available shipping methods, estimated delivery times, and important information regarding international shipments.

By placing an order on our website, you acknowledge that delivery times are estimates and may vary depending on the destination, carrier operations, customs procedures, and other circumstances.

2. ORDER PROCESSING TIME

All orders are subject to a processing time of 1 to 3 business days before shipment.

Processing includes order verification, preparation, packaging, and handover to the shipping carrier.

Processing times do not include weekends or public holidays.

During peak shopping periods, promotional events, or the holiday season, processing may take longer than usual. If a significant delay occurs, we will make reasonable efforts to inform affected customers.

Once your order has been dispatched, you will receive a shipping confirmation email and tracking information where available.

3. SHIPPING METHODS AND ESTIMATED DELIVERY TIMES

ADVENTSIS offers the following shipping options through FedEx, depending on the destination and availability at checkout.

France

FedEx Standard

  • Estimated delivery time: 4 to 7 business days.

FedEx Express

  • Estimated delivery time: 3 to 5 business days.

Europe

FedEx Standard

  • Estimated delivery time: 5 to 9 business days.

FedEx Express

  • Estimated delivery time: 3 to 6 business days.

International Destinations

FedEx Standard

  • Estimated delivery time: 7 to 14 business days.

FedEx Express

  • Estimated delivery time: 5 to 9 business days.

These delivery estimates begin after the order has been processed and dispatched. They do not include the order processing period of 1 to 3 business days.

The shipping method available for your order will depend on your delivery address, product availability, and the options displayed at checkout.

4. SHIPPING COSTS

Shipping fees are calculated according to the destination, selected shipping method, package characteristics, and any applicable promotional offers.

The applicable shipping charges will be displayed at checkout before you complete your purchase.

Any free shipping offer will be subject to the specific conditions stated at the time of the offer.

5. ORDER TRACKING

Once your order has been shipped, we will send you a confirmation email containing tracking information where available.

You can use the tracking link to follow the progress of your shipment through the carrier's tracking system.

Please allow some time for tracking information to become available after dispatch.

If your tracking information has not been updated for an extended period or appears incorrect, please contact our customer service team.

6. INTERNATIONAL SHIPPING AND CUSTOMS

ADVENTSIS may ship orders to destinations outside France, subject to availability at checkout.

International orders may be subject to customs inspections, import duties, taxes, handling fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, such charges may not be included in the product price or shipping fee.

Customers are responsible for any additional charges legally payable by them in connection with their order, where applicable.

Customs procedures may extend delivery times beyond the estimates provided in this policy.

Customers are responsible for providing accurate delivery information and any documentation reasonably required from them for customs clearance.

7. DELIVERY DELAYS

We make reasonable efforts to meet the estimated delivery times provided at checkout.

However, delays may occur due to circumstances such as:

  • Carrier operational disruptions.

  • Severe weather conditions.

  • Public holidays or peak shipping periods.

  • Customs inspections or clearance procedures.

  • Incorrect or incomplete delivery information.

  • Other circumstances beyond our reasonable control.

If your order is delayed, please check your tracking information first. If the delay continues, contact us so that we can assist you.

Delivery estimates do not limit any mandatory rights you may have under applicable consumer protection laws.

8. INCORRECT DELIVERY INFORMATION

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Additional charges may apply if a shipment must be redirected or reshipped, where permitted by law and subject to the carrier's conditions.

ADVENTSIS is not responsible for delays caused by incorrect or incomplete information supplied by the customer, without prejudice to any obligations imposed on us by applicable law.

9. LOST, DAMAGED, OR MISSING SHIPMENTS

If your package appears to be lost, arrives damaged, or is marked as delivered but has not been received, please contact our customer service team.

Please provide your order number, tracking number, and a description of the issue. Photographs may be requested when relevant to a damage claim.

We will review the situation and, where appropriate, coordinate with the carrier to investigate the shipment.

Your statutory consumer rights remain unaffected. Nothing in this policy transfers to the customer any delivery risk that legally remains with ADVENTSIS.

10. PARTIAL SHIPMENTS AND PRODUCT AVAILABILITY

In certain circumstances, products may be shipped separately if this is necessary and permitted under the terms of your order.

If we cannot fulfil an order or a product becomes unavailable after purchase, we will contact you and provide the appropriate options in accordance with applicable law.

We will not charge you for products that cannot be supplied.

11. DELIVERY ACCEPTANCE

Please check the external condition of your package when it arrives.

If the packaging appears visibly damaged, you may document the damage and report it to the carrier where appropriate. Please also contact ADVENTSIS if the contents are damaged, missing, or incorrect.

Failure to report an issue immediately does not automatically remove any statutory rights you may have.

12. CONTACT INFORMATION

If you have questions about shipping, delivery estimates, or tracking, please contact us.

ADVENTSIS

Registered office: 512 Petit Chemin d'Aix, 13320 Bouc-Bel-Air, France

SIREN: 508 989 043

SIRET: 508 989 043 00031

VAT number: FR28508989043

Email: contact@adventsis.com

Alternative email: contact.adventsis@gmail.com

Social media: @Adventsisoff on Instagram, TikTok, YouTube, Pinterest, X, and Facebook.

We will do our best to assist you with your shipping enquiry as promptly as possible.