ADVENTSIS CUSTOMER CARE

CONTACT US

Have a question? We're here to help. Get in touch with our team and we'll be happy to assist you.

QUESTIONS / SUPPORT / ORDERS

ADVENTSIS CUSTOMER CARE

HOW CAN WE HELP?

We're here to help you find the answers you need. Choose a topic below and get in touch with our team.

ORDER QUESTIONS

Need help with an order or have a question about your purchase?

SHIPPING & DELIVERY

Have a question about shipping, delivery times or your parcel?

PRODUCTS & AVAILABILITY

Looking for a product or need more information before ordering?

FREQUENTLY ASKED QUESTIONS

Looking for an answer? Find helpful information about your orders, shipping and products below.

01 How can I track my order?

If tracking is available for your shipment, check the shipping confirmation email for your tracking information. Please also check your spam folder. If you need further help, contact us with your order number.

02 Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. Once an order has been processed or shipped, changes or cancellations may no longer be possible. Include your order number so we can review your request.

03 How long does shipping take?

Delivery times depend on your destination, the shipping method and order processing. Please consult our Shipping Policy for the applicable information. If your parcel seems delayed, contact us with your order number.

04 What should I do if my order arrives damaged?

We're sorry if something arrived damaged. Contact our team with your order number and clear photos of the item and packaging. We'll review the information and explain the next steps in line with our policies.

05 Can I request a refund or return?

Returns and refunds depend on the circumstances and our applicable policies. Please review our Returns & Refunds Policy before contacting us. If you have a question about a specific order, include your order number in your message.

06 Is a product available if it appears on your website?

Product availability can change. Please check the product page for the latest availability information. If you have questions about a specific flavour, edition or product, send us the product name through our contact form.

07 Do you ship internationally?

Available destinations and shipping options may vary. Please check the information available at checkout and in our Shipping Policy to see whether delivery is available for your address.

08 How can I contact customer support?

You can reach us using the contact form on this page. Please provide your order number when your request relates to an existing order, and include enough detail for us to understand how we can help.

STILL NEED HELP?