FREQUENTLY ASKED QUESTIONS

Browse our collections, choose your favourite products and add them to your cart. When you're ready, proceed to checkout, enter your delivery details and select from the available payment and shipping options.

After a successful order, check your inbox for an order confirmation email. If you don't see it, check your spam or junk folder. If the confirmation is still missing, contact us and include any available order details.

The payment methods available for your purchase are displayed during checkout. Available options may vary depending on your location, device and order.

If you need to change or cancel your order, contact us as soon as possible. Requests depend on the order's processing and shipping status, so we cannot guarantee that a change or cancellation will be possible.

Available destinations, shipping methods and applicable delivery charges are shown in our shipping information and, where applicable, at checkout. Please review these details before placing your order.

Delivery times depend on your destination, the selected shipping service and order processing. Please consult the estimated delivery information provided for your order. Estimates are not necessarily guaranteed dates.

If tracking is available for your shipment, use the tracking information provided in your shipping confirmation. Check your spam folder if you cannot find the email. Contact us if you need assistance.

Shipping availability depends on the destination and the options currently offered by our store. Enter your delivery address at checkout to see the available shipping methods. If no method appears, please contact us.

ADVENTSIS features a variety of collections, including Advent calendars, food and snacks, drinks and beverages, beauty and self-care products, and gaming, toys and collectibles. Our available selection can change over time.

Please check the product page for the latest availability and purchasing options. Stock can change, and adding an item to your cart does not necessarily reserve it until your order has been successfully completed.

Please refer to the individual product description and images for the contents of each calendar. Contents can vary by brand, edition and product. Any stated variations or exclusions should be reviewed before purchase.

Check the relevant product page for the information currently provided. If you need specific ingredient, allergen, size or edition details that are not listed, contact us before placing your order.

Returns are subject to the applicable return policy and legal requirements. Please review the terms relevant to your purchase before sending anything back. Contact us if you are unsure how to proceed.

Contact our team with your order number and a description of the issue. We will review your request in accordance with the applicable policies and legal requirements and explain the next steps.

Contact us as soon as possible and include your order number, a description of the damage and clear photos of the product and packaging, if available. We will review the situation and advise you on the next steps.

Refund timing depends on the outcome of your request, the applicable policy and the payment provider's processing time. Once a refund has been issued, your bank or payment service may need additional time to display it.

You can reach us through the contact form on our Contact Us page or by emailing contact@adventsis.com for general inquiries and client.adventsis@gmail.com for customer support. Include relevant details so we can understand your request.

Please explain your question clearly. If it concerns an existing order, include your order number and the email address used at checkout. Never send your password or full payment card details by email.

If your question is not covered here, please contact our team using the Contact Us page. Tell us what you need help with, and we will review your inquiry.

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